Privacy Policy for Pahalgam Resorts & Cottages
At Pahalgam Resorts & Cottages, we prioritize the privacy and security of our guests. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, book a stay, or use any of our services.
1. Information We Collect
When you interact with Pahalgam Resorts & Cottages, we may collect the following types of personal information:
- Personal Details: Name, email, phone number, mailing address, nationality, and identification documents.
- Booking Information: Check-in/check-out dates, room preferences, payment details, and special requests.
- Website Usage: IP address, browser type, device information, and browsing behavior on our website.
- Health-Related Information: Any information provided related to health or safety requirements, such as allergies or medical conditions, to ensure a safe and comfortable stay.
2. How We Use Your Information
At Pahalgam Resorts & Cottages, we use your information to:
- Process Reservations: Facilitate bookings and payments for your stay.
- Personalize Your Stay: Tailor your experience based on your preferences and special requests.
- Enhance Customer Service: Provide excellent service before, during, and after your stay.
- Send Offers and Promotions: With your consent, send you exclusive deals, newsletters, and promotions.
- Ensure Safety: Comply with local regulations and health safety protocols during your stay.
3. Sharing Your Information
We take your privacy seriously and do not sell your information. We only share your data with:
- Trusted Service Providers: Third parties that help us manage bookings, process payments, or provide other hotel services (e.g., restaurants, tours, or spa services).
- Legal Requirements: Law enforcement or government agencies if required by law.
- Business Transfers: In case of a business merger or transfer, your data may be transferred to the new entity.
4. Data Protection and Security
We use secure technologies and follow industry standards to protect your personal information from unauthorized access. Pahalgam Resorts & Cottages employs encryption, secure servers, and regular audits to ensure your data is safe. However, please understand that no system is completely secure, and we cannot guarantee the absolute security of your data.
5. Use of Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us to:
- Recognize repeat visitors.
- Understand browsing habits to improve our services.
- Serve personalized content and targeted promotions.
You can manage your cookie preferences through your browser settings, though disabling cookies may limit some functionality of our website.
6. Your Rights Regarding Your Data
You have the following rights concerning your personal information:
- Access & Update: Review and update your personal data at any time.
- Delete: Request the deletion of your personal data, subject to legal obligations.
- Opt-out: Unsubscribe from marketing communications.
- Restrict Processing: Limit certain types of data processing, such as for marketing.
- Withdraw Consent: Withdraw consent for the collection or processing of your data.
To exercise any of these rights, please contact us at [email address] or [phone number].
7. Children's Privacy
Pahalgam Resorts & Cottages does not knowingly collect personal data from children under 16. If we inadvertently collect such information, please notify us immediately, and we will take steps to delete it.
8. International Data Transfers
As a global resort, your information may be transferred to servers outside your home country. Pahalgam Resorts & Cottages ensures that all data transfers comply with applicable privacy regulations and safeguard your personal information wherever it is processed.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Any revisions will be posted on our website, and the updated policy will include the date of the latest revision. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about your privacy, or if you want to request information regarding your personal data, feel free to contact us:
- Email: contact@pahalgamresorts.com
- Phone: +91- 9876543212
- Address: Pahalgam, Kashmir, 123456, J&K
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