Refund and Cancellation Policy for Pahalgam Resorts & Cottages
At Pahalgam Resorts & Cottages, we strive to offer a seamless experience for all our guests. However, we understand that plans can change. This Refund and Cancellation Policy outlines our terms regarding cancellations, refunds, and changes to bookings. Please review this policy carefully before making a reservation.
1. Cancellation Policy
Standard Booking Cancellation:
- Free Cancellation: Guests can cancel their reservation free of charge up to 45 days before the scheduled check-in date.
- Late Cancellations: Cancellations made less than 30 days before check-in will incur a cancellation fee of 20% of the total booking amount.
- Same-Day Cancellations or No-Show: If you cancel on the day of arrival or fail to check in without prior notice, it will be considered a "no-show," and you will be charged the full amount for the entire stay.
Non-Refundable Rates:
- Some special rates, packages, or promotional bookings may be classified as "non-refundable." In these cases, no refund will be issued for cancellations, regardless of when the cancellation is made. These terms will be clearly outlined at the time of booking.
2. Refund Policy
Eligible Refunds:
- Standard Cancellations: If you cancel your reservation in accordance with our cancellation policy (e.g., 30 days before check-in), you will be eligible for a full refund.
- Late Cancellations or No-Show: No refunds will be provided for cancellations made less than 7 days before check-in or for no-shows.
- Non-Refundable Bookings: As mentioned, bookings marked as "non-refundable" are not eligible for refunds under any circumstances.
Refund Process:
- Refunds will be processed using the original payment method within 7 business days of the cancellation request. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
3. Modification of Reservations
Changes to Reservation Dates:
- We understand that plans can change. You may request a modification to your booking, including changes to check-in/check-out dates, subject to availability and rate differences.
- Changes made within 7 days of the check-in date may incur additional charges, based on availability and room rates at the time of the change.
Upgrades and Additional Requests:
- Guests may request room upgrades or add-ons (e.g., special amenities or services) based on availability. Any rate adjustments or additional fees will be communicated at the time of the request.
4. Special Circumstances & Force Majeure
Unexpected Events:
- In cases of unforeseen circumstances, such as natural disasters, government restrictions, or health emergencies (force majeure), Pahalgam Resorts & Cottages may offer flexible cancellation options, including date changes or full refunds, depending on the situation.
- Guests impacted by force majeure events should contact our team immediately for assistance with their booking.
5. Group Bookings & Long Stays
Group Booking Policy:
- Group bookings (5 or more rooms) are subject to specific cancellation terms. Please refer to your group booking agreement for detailed terms, as different cancellation deadlines and fees may apply.
Extended Stays:
- For extended stays or long-term reservations, a separate cancellation policy may apply. Please review the terms provided at the time of booking or contact us for more details.
6. How to Cancel or Modify Your Reservation
To cancel or modify your booking at Pahalgam Resorts & Cottages, please follow one of the following options:
- Online: Visit our website and use the "Manage Booking" option with your reservation details.
- Email: Send a cancellation or modification request to contact@pahalgamresorts.com with your booking reference number.
- Phone: Call us directly at +91-9876543212, and our team will assist you with the process.
7. Contact Information for Cancellations and Refunds
If you have any questions or need assistance with cancellations, refunds, or booking changes, please contact our reservations team:
- Email: contact@pahalgamresorts.com
- Phone: +91-9876543212
- Address: Pahalgam Resorts & Cottages, Pahalgam, J&K