Terms and Conditions for Pahalgam Resorts & Cottages

Welcome to Pahalgam Resorts & Cottages. By using our website and booking our services, you agree to comply with the following terms and conditions. These terms govern your use of our website, reservations, and your stay at Pahalgam Resorts & Cottages. Please read these terms carefully before proceeding with your booking.

1. General Terms

• By making a reservation at Pahalgam Resorts & Cottages, you agree to be bound by these Terms and Conditions, and all applicable laws and regulations.
• These terms may be updated from time to time, and it is your responsibility to review them periodically. Your continued use of our website or services implies acceptance of any changes.
• The information provided on our website is for general informational purposes. While we strive for accuracy, we do not guarantee that all content is free from errors or omissions.

2. Booking & Reservations

• Reservations: All bookings are subject to availability. You must provide accurate personal information when making a reservation. Reservations are only confirmed once you receive a confirmation email from Pahalgam Resorts & Cottages.
• Check-in/Check-out Times: Check-in is available from [time], and check-out is required by [time]. Early check-in or late check-out is subject to availability and may incur additional charges.
• Payment: Full or partial payment may be required at the time of booking. We accept major credit cards and other payment methods as listed on our website. Failure to pay the required amount may result in cancellation of the reservation.
• Cancellation Policy: Cancellations and changes to your booking are subject to our cancellation policy. Please refer to your booking confirmation for specific terms. Failure to adhere to the cancellation policy may result in charges being applied.

3. Rates and Pricing

• Room Rates: Rates displayed on our website are per room, per night, unless otherwise stated. Taxes and additional charges (such as service fees or tourism taxes) may apply and will be clearly listed in the total price at the time of booking.
• Promotions & Offers: From time to time, we may offer special promotions, discounts, or packages. These are subject to specific terms and conditions and cannot be combined with other offers unless stated.

4. Guest Responsibilities

• Conduct: Guests are expected to conduct themselves in a manner that respects the property, other guests, and staff. Disruptive behavior may result in the termination of your stay without a refund.
• Damage to Property: Any damage to the property caused by guests or their visitors will be charged to the guest's account. Pahalgam Resorts & Cottages reserves the right to charge for repair or replacement costs.
• No Smoking Policy: Pahalgam Resorts & Cottages is a smoke-free environment. Smoking in rooms or public areas is strictly prohibited. Violation of this policy may result in a cleaning fee or further action.
• Pets: Pets are only allowed on the property with prior arrangements and are subject to our pet policy.

5. Facilities and Services

• Use of Facilities: Access to facilities such as the restaurant, spa, or gym is subject to availability and may be limited at certain times. Additional charges may apply for some services.
• Wi-Fi and Internet: Complimentary Wi-Fi is available for all guests. However, we cannot guarantee uninterrupted service and are not responsible for any connectivity issues that may arise.
• Health and Safety: We prioritize the health and safety of our guests. Any guest-specific requirements (e.g., food allergies or health conditions) should be communicated to us in advance to ensure proper arrangements.

6. Cancellation and No-Show Policy

• Cancellation: Guests must adhere to the cancellation policy outlined at the time of booking. Failure to cancel within the specified timeframe may result in charges, including the full cost of the reservation.
• No-Show: If you fail to check in on the scheduled arrival date without prior notice, it will be considered a no-show, and you may be charged for the full duration of your stay.

7. Liability

• Property Liability: While we take great care to provide a safe and secure environment, Pahalgam Resorts & Cottages is not liable for the loss, theft, or damage of personal belongings during your stay. Guests are encouraged to use the in-room safes provided.
• Personal Injury: Pahalgam Resorts & Cottages is not responsible for any accidents, injuries, or illnesses that occur during your stay. Guests use the property and its facilities at their own risk.
• Force Majeure: Pahalgam Resorts & Cottages will not be liable for any failure or delay in performing our obligations due to events outside of our control, including but not limited to natural disasters, strikes, pandemics, or government actions.

8. Intellectual Property

All content on the Pahalgam Resorts & Cottages website, including text, images, logos, and designs, is the property of Pahalgam Resorts & Cottages. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These terms and conditions are governed by the laws of [Country/Region], and any disputes arising from or related to the use of our website or services will be subject to the exclusive jurisdiction of the courts in [Location].

11. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us:

• Email: contact@pahalgamresorts.com
• Phone: +91-9876543212
• Address: Pahalgam Resorts & Cottages, Pahalgam, Kashmir, 123654, J&K